With Businesses Experiencing A ‘Major Shift,’ It’s All Hands On Deck For CX
In 2025, businesses need to transform how they look at the customer experience.
The CX Chasm Between C-Suite Executives And Managers
A new survey suggests there’s a big gulf between executives and managers.
How To Avoid A Premature AI Scale-Back In 2025
A huge number of businesses are likely to make a strategic mistake in how they handle AI, particularly when it comes to advancing customer experiences.
Unlocking The Emotional Power Of CX
When brands look to connect emotionally with customers or clients, they often think first of marketing. But amazing customer experiences require a deeper connection.
Businesses’ Squandered Treasure: Bringing Customer Feedback To Life With AI
For years, companies have damaged their relationships with customers by failing to act on the complaints, concerns, and requests they receive.
A Growing Problem Damaging Businesses: When Customers Know More Than Sales Agents
There's a knowledge gap between consumers and sales agents. This is a growing problem for many businesses.
How AI Will Surpass Humans At Handling Customer’s Emotions
AI can be far more effective than customer experience agents when it comes to handling customer emotions.
The Right Way To Achieve Hyper-Personalization And Set Your Business Apart
Those seeing the greatest success are using technologies to take their efforts a step further: into the world of hyper-personalization.
‘Profound’ Link Found Between Employee Loyalty And CX In The Age Of AI
Business must not lose sight of one the most crucial factors proven to boost CX: having loyal employees.
How To Double The Chances Employees Will Start Experimenting With AI
More than two-thirds of employees still have never used AI in their work.